How Voice‑Driven Menus Are Replacing Traditional IVR Systems
For years, traditional IVR systems relied on rigid keypad inputs—“Press 1 for sales, press 2 for support.” While this technology served its purpose, today’s customers expect faster, more natural, and more intuitive ways to interact with businesses. This shift in expectation, combined with rapid advances in AI, has paved the way for voice‑driven menus powered…
